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  • Why are the tickets in pounds?
    The tickets are priced in £ due to the currency of the organiser's country. However the price will be converted to your currency by your payment provider on checkout. The conversion rate used will depend on the method you use to pay.
  • How can I contact HFP Music?
    For urgent questions about our ticket sales email For urgent questions about our HFP Verge and Platform subsicriptions, email
  • How do I get a discount for children?
    We have a 30% discount for all child purchases. Please use CHILD30 on checkout to access the discount. Note this applies to children under the age of 12. Guests with child tickets may be asked to present an ID at the venue.
  • Can I get a refund?
    If you bought your ticket from an official seller you can get a refund if the organiser cancels or reschedules the event. We will tell you how to get a refund. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.
  • What do I get with a Gold VIP ticket?
    CalledOut Live Gold tickets get - Meet and Greet with CalledOut Music - Question and answer session with CalledOut Music - Pictures with CalledOut Music and supporting acts - Signed CD of one of CalledOut's albums
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